A buggy Samsung smart home update broke old Galaxy S10 phones, but there’s a fix

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Samsung has replaced a SmartThings app update that caused galore aged Galaxy S10 and Note 10 phones to get stuck successful an infinite footwear loop.

By Umar Shakir, a quality writer fond of the electrical conveyance manner and things that plug successful via USB-C. He spent implicit 15 years successful IT enactment earlier joining The Verge.

Oct 4, 2024, 3:36 PM UTC

A Samsung astute location bundle update released this week enactment immoderate users’ Galaxy S10 and Note 10 (including e, Lite, Plus, and 5G versions) and A90 and M51 smartphones successful an infinite footwear loop, rendering their devices useless. After immoderate sleuthing, Reddit users narrowed it down to a Samsung SmartThings model app update that was automatically applied to the devices.

According to posts connected Reddit, Samsung replaced the buggy update with a caller mentation that won’t ceramic the five-year-old devices (the Galaxy S10 series was released successful 2019). Still, immoderate users urge staying cautious and turning disconnected auto-updates anyway.

Samsung Service Centers successful Korea reportedly person a fix for the occupation that avoids a mill reset and the associated information loss, and users person confirmed that it works. Otherwise, users indispensable mill reconstruct their phones to marque it enactment again and suffer thing that is not backed up.

Android Police noted that Samsung had recently pulled a antithetic update that caused camera issues connected the Galaxy S23 Ultra. The SmartThings app contented comes arsenic Samsung held its developer-focused SDC24 lawsuit yesterday, announcing caller astute location features, such arsenic a astute doorway cardinal for Galaxy devices.

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