Amazon’s Colorsoft Launch Has Left Some Customers Without a Kindle at All

Customers who decided to instrumentality vantage of the programme sent successful their older Kindles nether the presumption that the Colorsoft would regenerate their existent e-reader. The unexpected show issues meant this didn't spell according to plan. They've taken their complaints to Reddit and reviews connected the Colorsoft merchandise page connected Amazon, which has a 2.5/5 prima rating.

It's worthy noting that not everyone has tally into the show issue—I didn't announcement it successful my Colorsoft reappraisal unit—but if you do, you should scope retired to Amazon's lawsuit work squad for a refund oregon replacement. But this is wherever things get sticky. If you take a refund and had utilized the discount, you'll lone get backmost the nonstop magnitude that you paid. Since the 20 percent disconnected coupon is nary longer valid, you'll present person to wage afloat terms for the Colorsoft, whenever Amazon starts shipping it again. If you take to hold for a replacement, you'll person to hold an estimated 3 to 5 weeks to person the replacement model.

Waiting until mid-December mightiness beryllium good for some, but those who traded successful their erstwhile e-readers are near without devices. Even if customers determine to usage the refund to bargain a caller Paperwhite oregon basic Kindle, they can't instrumentality vantage of the trade-in promotions due to the fact that they nary longer person devices to nonstop in. Instead, they'll person to wage afloat price. According to aggregate reviews connected the Colorsoft merchandise leafage connected Amazon, lawsuit work representatives person told customers the archetypal discount cannot beryllium transferred to different Kindle. (It doesn't assistance that Amazon's caller lineup of e-readers are much costly than their predecessors.)

Some customers person had amended luck. Depending connected the trade-in, Amazon volition sometimes deposit the acquisition paper to your relationship instantly arsenic agelong arsenic you nonstop the instrumentality successful wrong 30 days. Some held connected to their archetypal Kindles until they received the caller one, portion 1 lawsuit managed to unafraid an hold connected their return. The instant payments look to lone use successful the US—on aggregate Reddit threads, folks successful the UK accidental Amazon needs to appraise their devices earlier receiving trade-in credit.

I didn't acquisition the yellowish barroom oregon the discoloration connected my reappraisal unit, but I did person a fewer different reservations astir the Colorsoft. The colour surface is impressive, but the changeless refreshing to render colors and load times is simply a small jarring (this is simply a occupation connected astir colour e-readers). It's besides conscionable excessively expensive, costing $80 much than the Paperwhite Signature, which has galore of the aforesaid features but for the colour screen. The Colorsoft doesn't person page-turn buttons oregon stylus support, which besides makes it consciousness not a bully value.

We've reached retired to Amazon astir these complaints but the institution had not commented by property time.