Intel Extends Warranty for 13th and 14th Gen CPUs Amid Chip Debacle

Intel has spent the amended portion of 2 weeks nether occurrence for the instability of its 13th and 14th Gen desktop chips. If you haven’t been pursuing the news, a microcode algorithm has affected the bid supra of chirps. It’s been sending incorrect voltage requests to the processor, resulting successful users’ computers crashing. That was already bad, but past came Tom’s Hardware reporting that immoderate harm incurred was permanent.

Intel announced it was releasing a spot to hole the problem, which is acceptable to deed sometime successful mid-August. This is good and good, but what astir that imperishable damage? According to PC Gamer, Intel is trying to marque things close by extending the warranty of the affected boxed chips by 2 years. Now, if your spot is successful a prebuilt system, Intel recommends consumers “contact the strategy manufacturer’s enactment team.”

And portion it’s a bully move, don’t presume it’s retired of the goodness of Intel’s heart. There are reports that a instrumentality steadfast has started investigating and filing a class-action suit against the chipmaker. It is extending the warranty to screen erstwhile the chips could beryllium a large mode to chopped aggravated consumers disconnected successful the past.

But not truthful fast. It seems that Intel is adjacent having a occupation with the warranty extension. There person been rumblings from immoderate Redditors that Intel isn’t holding up their extremity of the deal. Jerubedo posted successful the r/hardware subreddit details the disappointing back-and-forth with Intel Customer Support. Intel’s RMA. Despite giving the institution each the documentation requested connected the RMA (Return Materials Authorization) form, they haven’t gotten immoderate satisfaction.

Instead, Intel told Jerubedo that the products they purchased were “‘re-marked’ and not genuine.” This is contempt purchasing 2 boxed 14900Ks, 1 from Amazon and the different from Microcenter.  Berube went supra and beyond, taking 1 spot backmost to Microcenter and getting the retailer to corroborate that the spot had not been tampered with and was the genuine article. Intel refused to backmost down and said that the chips were, successful fact, fraudulent.

In a missive to the Redditor, Intel said, “Please beryllium advised arsenic portion of Intel’s ongoing efforts to forestall fraud successful the marketplace, successful the lawsuit the merchandise you taxable for warranty enactment is recovered to beryllium re-marked oregon different fraudulent product, Intel reserves the rights to clasp the merchandise and/or destruct specified merchandise arsenic appropriate.”