Intel’s crashing 13th and 14th Gen CPUs get two additional years of warranty coverage

3 months ago 46

Although there’s no hole for Intel’s crashing 13th and 14th Gen Intel Core processors, the institution is trying to marque things somewhat amended for customers who are stuck with perchance damaged chips by extending their warranty for 2 further years.

“Intel is committed to making definite each customers who person oregon are presently experiencing instability symptoms connected their 13th and / oregon 14th Gen desktop processors are supported successful the speech process,” reads a connection from Intel’s Thomas Hannaford to The Verge. “We basal down our products, and successful the coming days we volition beryllium sharing much details connected two-year extended warranty enactment for our boxed Intel Core 13th and 14th Gen desktop processors.”

Intel’s boxed CPUs already person a three-year constricted warranty, truthful this alteration should mean that astir affected CPUs volition present person a 5-year warranty. Last week, the institution wouldn’t remark to The Verge astir whether it would widen the warranty connected the chips.

Intel has said that a superior origin of the instability issues for the desktop CPUs was owed to an “elevated operating voltage” and that it was moving connected a spot for mid-August that addresses the basal cause. But that spot seemingly won’t hole immoderate harm that’s already happened, meaning the champion mode to hole a damaged spot is to regenerate it.

Here Intel’s afloat statement:

Intel is committed to making definite each customers who person oregon are presently experiencing instability symptoms connected their 13th and/or 14th Gen desktop processors are supported successful the speech process. We basal down our products, and successful the coming days we volition beryllium sharing much details connected two-year extended warranty enactment for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are presently oregon antecedently experienced instability symptoms connected your Intel Core 13th/14th Gen desktop system:

For users who purchased systems from OEM/System Integrators – delight scope retired to your strategy manufacturer’s enactment squad for further assistance.

For users who purchased a boxed CPU – delight scope retired to Intel Customer Support for further assistance.

Intel is besides investigating options to easy place affected processors connected extremity idiosyncratic systems and volition supply further guidance arsenic soon arsenic possible.

At the aforesaid time, we apologize for the hold successful communications arsenic this has been a challenging contented to unravel and definitively basal cause.

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