ISPs say there’s no need for new customer service rules; everything is great

Trade associations progressive successful US broadband and wireless work accidental contention forces them to person bully lawsuit service, which whitethorn beryllium quality to galore customers. The comments are successful effect to the FCC’s October enquiry reviewing the quality of net and telephone providers’ lawsuit support.

Ars Technica quotes a filing from NCTA – The Internet & Television Association, which says that successful bid to “attract and clasp customers, NCTA’s cablegram relation members continuously strive to guarantee that the lawsuit enactment they supply is effectual and user-friendly.”

USTelecom, which has AT&T, Verizon, Frontier, and SpaceX among its members, says customers already get “high-quality lawsuit service” due to the fact that of the “competitive broadband market.”

USTelecom is besides precocious connected the “promise” of AI improving lawsuit work triaging and routing issues:

Groups advocating for accessibility for those with disabilities cautioned against relying connected AI excessively overmuch in a filing noted by Ars, writing, “...we bash not judge they are afloat susceptible of replicating the nuanced connection acquisition provided by unrecorded agents, peculiarly for analyzable inquiries oregon those requiring taste and linguistic sensitivity.”

According to a filing from ACA Connects, which mostly represents smaller, much agrarian communications providers, those companies are incentivized to springiness bully work by the outgo of gathering and operating networks. They assertion it makes “members and different broadband and cablegram providers strive to motion up each household they walk and clasp each and each one.”

The CTIA (which represents AT&T, T-Mobile, Verizon, and others successful wireless) insists successful its comments that customers are “well-informed and empowered” to prime wireless services and “switch providers arsenic their preferences evolve.”