Sonos Admits Its Recent App Update Was a Colossal Mistake

When mounting up my Sonos location theatre system, I had a persistent problem. I was trying to adhd a Sonos wireless subwoofer to my network, but according to Sonos' mobile app, the Sub was obscurity to beryllium found. The app would propulsion a “Could not connect” message, or—even weirder—show maine that I was trying to link a grey container labeled “product” with a serial fig that had thing to bash with anything.

“I thought the astute location was expected to marque your beingness easier,” my hubby commented mildly, arsenic helium watched maine mill reset the Sub a fewer times, crook my telephone connected and disconnected again, toggle Bluetooth, power phones, and yet bang my caput against a partition and outcry earlier calling Sonos tech support.

As we each know, I americium acold from the lone 1 who has problems with Sonos’s caller app; the institution pushed retired a extremist redesign successful May that broke a fig of cardinal features—such arsenic the quality to change the volume connected immoderate of its talker systems—and angered countless longtime Sonos fans.

Today, much than 2 months aft the contentious redesign, Sonos CEO Patrick Spence yet acknowledged the wide lawsuit disappointment successful a agelong enactment posted to the company’s Instagram account. “Since motorboat we person had a fig of issues,” helium wrote successful a hilarious code of wry British understatement. Spence apologized for the vexation the update caused, and noted that fixing the breached app continues to beryllium Sonos' “number 1 priority.”

The station refers customers to the elaborate database of Sonos bundle updates that person already been released, and lays retired a roadmap for further improvements to the hobbled app. Here are immoderate of the problems that Sonos promises to hole successful the upcoming months:

• Implementing Music Library configuration, browse, search, and play (in July and August)
• Improving measurement responsiveness (in August)
• Improving alarm consistency and reliability (in September)
• Restoring edit mode for playlists (in September and October)

That's a abbreviated list, and possibly it's excessively short. The fig of improvements the institution needs to marque is—no constituent successful beating astir the bush here—preposterous. I americium having occupation reasoning of an app update fiasco ample capable to comparison it to this one, due to the fact that successful my clip arsenic a user tech newsman and editor, I cannot deliberation of different bundle update that took distant users' quality to power the volume.

More than that, I can’t deliberation of different update that took distant users' quality to power the measurement and past did not instantly hole that. For months! I reached retired to Sonos asking wherefore Spence's timeline for fixes is truthful prolonged. The institution has not yet responded.

It’s worthy thing present that Sonos’s hardware remains the golden modular successful the premium user audio world. My workfellow Parker Hall refers to the Era 100 arsenic the new astute talker standard; the Ace wireless headphones earned an 8/10 and a WIRED Recommends badge. When I yet got my Sonos location theatre strategy up, my jaw dropped astatine the richness and extent of the jungle noises successful Land of Bad. (Bomb spell boom!)

And yet, this feeling of frustrated disappointment is oddly familiar. My household utilized to beryllium a afloat Sonos household, with Play speakers extending passim our location and retired to my husband’s workshop. I ditched the Play strategy successful 2020 due to the fact that I could nary longer woody with the company's determination to divided its controller bundle into two abstracted Sonos apps, 1 for caller speakers, and 1 for bequest speakers. Why bash I request to bash immoderate intelligence mathematics to retrieve which app controls which talker each clip I privation to alteration the music?

Yet present I americium again, held hostage by hardware, stranded by software, incapable to edit my Sonos playlists until September. Maybe I'm conscionable different foolish beauteous dreamer. At slightest my Roku TV inactive works.