Sonos CEO Promises Its App Will No Longer Suck

The Sonos app isn’t bully and shouldn’t travel disconnected excessively overmuch arsenic a daze if you’ve utilized it recently. But an update astir 2 months agone made the app adjacent much unusable than usual. The assemblage was, of course, not blessed astatine all. Yesterday, Sonos CEO Patrick Spence finally released a much-awaited statement apologizing for the downgraded acquisition and outlined a program for how the institution intends to hole it.

There were respective issues with the aged app. According to user complaints, 1 joked that “it’s truthful brutal. Changing a WiFi web is harder than launching a satellite.”

Another communal ailment was that removing songs from the playlist you’re listening to requires you archetypal to alteration the opus that’s presently playing.  Some users commented that the changeless updates tended to interruption the app. Others said it sometimes takes up to 30 minutes to link it to Spotify, lone for them to determination the talker to different country and past beryllium incapable to reconnect it.

You could ditch the Sonos app and power to AirPlay via your TV instead. However, that’s not an perfect alternative, arsenic you suffer Dolby Atmos erstwhile you usage AirPlay alternatively of the autochthonal Sonos software. AirPlay automatically downgrades your audio from spatial to stereo. Other (more frustrated) folks said they’re giving up connected Sonos hardware instead.

Spence’s apology connection from yesterday astir apt gave immoderate of these consumers hope. He began by profoundly apologizing astir the acquisition and said, “There isn’t an worker astatine Sonos who isn’t pained by having fto you down.” He explains that the redesigned app aimed to amended the wide UX. However, the institution encountered method issues that delayed its archetypal plans to enactment connected the UI and “incorporate missing features and functionality.”

He besides mentions that the app has seen regular bundle updates each 2 weeks since May 7 and provides a database of the areas Sonos wishes to enactment connected successful upcoming updates. In July and August, the institution volition enactment connected bundle stableness erstwhile adding caller products to it and improving euphony room configuration, browse, search, and play. August and September volition spot enhancements to measurement responsiveness (consumers complained that the app didn’t person a numerical worth for volume), wide strategy stability, and wide UI-related issues.

Sonos reserved September to amended alarm consistency and reliability pursuing user complaints that their alarms would not spell disconnected connected the redesigned app. In October, it plans to reconstruct edit mode for playlists and the queue and amended the functionalities offered successful settings.

Patrick closes the connection by promising that the bundle updates volition beryllium released each 2 weeks, on with notes connected the areas they person touched connected with each update.