Sonos CEO says headphone launch was ‘overshadowed’ by app controversy

Sonos CEO Patrick Spence said the caller Ace headphones helped spur “year implicit twelvemonth gross growth” that somewhat exceeded the company’s expectations arsenic portion of its third 4th earnings connected Wednesday afternoon. But Spence rapidly moved connected to code the company’s ongoing app woes, which volition person a antagonistic interaction connected Sonos’ fiscal guidance for the remainder of 2024.

“This was overshadowed by the problems that our customers and partners experienced arsenic a effect of the rollout of our caller app,” helium said successful the property release. “We person a wide enactment program to code the issues caused by our app arsenic rapidly arsenic possible. While our app setback is regrettable, it is 1 section successful our implicit 20 years of delighting customers. I talk for everyone astatine Sonos erstwhile I accidental that our fig 1 precedence is to marque this close and guarantee that the adjacent section is adjacent amended than the erstwhile ones.”

Spence is definite to look a slew of questions astir the company’s existent predicament during an net telephone scheduled for 5PM ET. Last month, he issued an apology for the bugs, missing features, unstable strategy performance, and different problems that customers person encountered since the redesigned app archetypal rolled retired successful May.

It’s believed that portion of the crushed Sonos released the revamped app earlier it was genuinely acceptable is due to the fact that the Ace headphones are lone compatible with the caller bundle — not the anterior mentation of the app.

I’ll update this communicative with applicable quotes from the telephone erstwhile it gets underway.