Sonos Confirms That Its Good Old App Is Never Coming Back

If you’ve besides been waiting for the caller buggy Sonos app to rotation backmost to the mentation that really worked, you’re going to beryllium disappointed. Sonos CEO Patrick Spence confirmed connected Reddit that it won’t beryllium capable to re-release that.

It seems similar the Sonos app drama is never-ending. Its companion app was ne'er large to statesman with, but a monolithic revamp successful May rendered it astir unusable. The community’s absorption to the app was harsh. Sonos apologized for the messiness and promised to bash better. It adjacent delayed 2 of its merchandise releases scheduled for aboriginal this twelvemonth truthful it could absorption connected fixing the app.

Keith Nieves, the societal media programme pb for Sonos who goes by the Reddit username KeitFromSonos, has been moving an Office Hours conception connected Reddit, wherever helium invites a caller peculiar impermanent each time. Tuesday’s guest was Patrick Spence, who was confronted with the ongoing app crisis. Spence confirmed that “Everything has been connected the array successful presumption of uncovering the fastest way to fixing your systems.” But helium rapidly confessed, “Until precise recently, I’d been hopeful that we could re-release the aged app (S2) arsenic an alternate for those of you who are having issues that we’ve not yet resolved.”

Here’s the justification down it that helium provided.

“The instrumentality of people is that Sonos is not conscionable the mobile app, but bundle that runs connected your speakers and successful the unreality too. In the months since the caller mobile app launched we’ve been updating the bundle that runs connected our speakers and successful the unreality to the constituent wherever contiguous S2 is little reliable & little unchangeable past what you remember. After doing extended investigating we’ve reluctantly concluded that re-releasing S2 would marque the problems worse, not better. I’m definite this is disappointing. It was disappointing to me.”

Sonos is inactive connected way to merchandise the bundle updates it planned until fall. It vowed to enactment connected measurement responsiveness (consumers complained that the app didn’t person a numerical worth for volume), wide strategy stability, and wide UI-related issues successful August and September. The Reddit station mentions that the adjacent bundle merchandise is scheduled for adjacent week. This update volition specifically absorption connected 2 areas: amended reliability truthful we don’t person to acceptable up devices that person already been acceptable up connected the app and effort to lessen the fig of “Something went wrong” errors.