This HR company tried to treat AI bots like people — it didn’t go over well

2 months ago 24

“Today Lattice is making AI history,” CEO Sarah Franklin wrote successful a July 9th blog post. “We volition beryllium the archetypal to springiness integer workers authoritative worker records successful Lattice. Digital workers volition beryllium securely onboarded, trained, and assigned goals, show metrics, due systems access, and adjacent a manager. Just arsenic immoderate idiosyncratic would be.”

On July 12th, aft a precise predictable backlash, Lattice posted an update saying it “will not further prosecute integer workers successful the product.”

Here’s a illustration of the responses to Lattice’s archetypal announcement:

“I person questions,” Hebba Youssef, main radical serviceman astatine Workweek, said connected LinkedIn. “My biggest one: why??”
“Based connected my acquisition successful and astir AI and HR, it appears to maine that we’ve skipped respective steps,” HR nonrecreational Amanda Halle said successful different LinkedIn post.
“This strategy and messaging misses the people successful a large way, and I accidental that arsenic idiosyncratic gathering an AI company,” said Sawyer Middeleer, main of unit astatine Aomni, successful a remark to a station from Franklin on LinkedIn.

Franklin’s archetypal station did admit that determination are questions astir what it means to integrate an AI idiosyncratic into processes for managing existent people. And Franklin has posted comments connected LinkedIn to explicate Lattice’s reasoning astir the feature. “I’m not advocating for the personification of AI,” Franklin said successful one.

There are galore companies exploring the thought of integer workers — Franklin’s blog station pointed to Cognition AI’s Devin bundle technologist and Qualified’s Piper AI income representative. It appears Lattice was trying to respond to these sorts of AI bots, but its effort backfired, particularly among the radical who mightiness attraction astir it the most.

Lattice didn’t reply to a petition for comment.

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