US sues Adobe for ‘deceiving’ subscriptions that are too hard to cancel

The US authorities is suing Adobe for allegedly hiding costly fees and making it hard to cancel a subscription. In the complaint filed connected Monday, the Department of Justice claims Adobe “has harmed consumers by enrolling them successful its default, astir lucrative subscription program without intelligibly disclosing important program terms.”

The suit alleges Adobe “hides” the presumption of its annual, paid monthly program successful the “fine people and down optional textboxes and hyperlinks,” adding that the institution fails to decently disclose the aboriginal termination interest incurred upon cancellation “that tin magnitude to hundreds of dollars.”

When customers bash effort to cancel, the DOJ alleges that Adobe requires them to spell done an “onerous and complicated” cancellation process. It past allegedly “ambushes” customers with an aboriginal termination fee, which whitethorn discourage customers from canceling successful bid to debar the fee.

“Adobe trapped customers into year-long subscriptions done hidden aboriginal termination fees and galore cancellation hurdles,” Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, said successful a statement. “Americans are bushed of companies hiding the shot during subscription signup and past putting up roadblocks erstwhile they effort to cancel.”

Adobe didn’t instantly reply to a petition for comment.

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