You can now try out Microsoft’s new AI-powered Xbox chatbot

Microsoft has been investigating a caller AI-powered Xbox chatbot, and present Xbox Insiders tin effort it retired for the archetypal time. I exclusively revealed the existence of this caller “Xbox Support Virtual Agent” earlier this year, and Microsoft now says it’s designed “to assistance Xbox players much efficiently lick their support-related gaming issues.”

Xbox Insiders successful the US tin commencement trying retired this caller Xbox AI chatbot astatine support.xbox.com, and it volition reply questions astir Xbox console and crippled enactment issues. “We worth the feedback from Xbox Insiders for this preview acquisition and immoderate feedback received volition beryllium utilized to amended the Support Virtual Agent,” says Megha Dudani, elder merchandise manager pb astatine Xbox.

This Xbox chatbot volition look arsenic an AI quality that animates erstwhile responding, oregon arsenic a colorful Xbox orb. It’s portion of a larger effort wrong Microsoft to use AI to its Xbox level and services, up of immoderate AI-powered features coming to Xbox consoles soon.

Unlike different parts of Microsoft, Xbox has been cautious successful however it approaches AI features — contempt a wide mandate from CEO Satya Nadella to absorption each of Microsoft’s businesses astir AI. Microsoft has mostly focused connected the developer broadside of AI tools truthful far, but that’s intelligibly changing with the instauration of a enactment chatbot.

I reported earlier this twelvemonth that Microsoft is besides moving connected bringing AI features to crippled contented creation, crippled operations, and its Xbox level and devices. This includes experimenting with AI-generated creation and assets for games, AI crippled testing, and the generative AI NPCs that Microsoft has already partnered with Inworld to develop.